Enterprise BPO provider recognized for proprietary OMNI-SYNC AI intelligence platform and featured as the sole organization in CIOReview’s Executive Buyer’s Guide Deep Dive.
Miami, FL September 23, 2026 –(PR.com)– Inktel Contact Center Solutions, a provider of enterprise customer lifecycle management and business process outsourcing (BPO), has been named the exclusive recipient of CIOReview magazine’s “Top Contact Center Solutions 2026” recognition. In addition to leading the annual assessment, Inktel is the sole featured organization within CIOReview’s dedicated Contact Center Solutions category showcase and the focus of its research report, “Contact Center Buying Beyond Basic Coverage.”
The annual evaluation conducted by CIOReview’s editorial board and industry analysts evaluates organizations addressing enterprise service demands through operational execution, workflow integration, and technological infrastructure. The publication highlighted Inktel’s operational framework, which pairs human specialists trained as brand subject-matter experts with its proprietary artificial intelligence platform, OMNI-SYNC.
“The objective of modern customer engagement is not to replace human judgment with automated deflection, but to equip specialists with actionable operational context,” said Felipe Rodriguez, Chief Technology Officer at Inktel. “Platforms such as OMNI-SYNC are designed to eliminate procedural friction, connect front-office interactions directly to back-office workflows, and preserve interaction context across multi-channel customer journeys. This recognition reflects our ongoing focus on converting frontline observations into durable operational performance for our enterprise partners.”
According to the CIOReview profile and buyer’s guide, Inktel’s BPO architecture integrates omnichannel contact center services, back-office processing, IT operations, and fulfillment across sectors including healthcare, government, retail, e-commerce, and financial services. The publication noted Inktel’s deployment of vertical-specific operating playbooks during high-demand events, citing a multi-continent engagement for an international sporting event that delivered customer support across six languages using a hybrid model of digital interaction and on-demand human specialists.
The report also emphasized Inktel’s technical infrastructure, developed alongside cloud ecosystems including Amazon and Microsoft, designed to facilitate continuous reporting, journey mapping, and root-cause analysis across customer touchpoints.
The complete editorial profile and the research report, “Contact Center Buying Beyond Basic Coverage,” are available in the 2026 contact center edition of CIOReview and online at cioreview.com.
About Inktel Contact Center Solutions
Headquartered in South Florida, Inktel Contact Center Solutions is a customer experience and business process outsourcing provider with more than 25 years of operational history. The company delivers omnichannel customer care, IT management, back-office fulfillment, and AI-enabled intelligence platforms to mid-market and enterprise organizations. For more information, visit www.inktel.com.
Media Contact:
Inktel Contact Center Solutions
Corporate Communications
Email: media@inktel.com
Website: www.inktel.com
Contact Information:
Inktel Contact Center Solutions
Leana Garcia
305-523-1100
Contact via Email
www.inktel.com
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